Tuesday, April 26, 2016

Scott Klososky Keynotes the 13th Andean Congress of Contact Centers in Bogota

       Scott Klososky Keynotes the 13th Andean Congress of Contact Centers in Bogota

“In the next 20 years 35% of all jobs humans do will disappear to Technology” - Scott Klososky

Bogota Colombia, Vancouver BC - April 26, 2016 - Investorideas.com reports on the keynote presentation of the recent 13th Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso ANDINO) held in Bogota. Tech visionary Scott Klososky shared his Utopian vision of how technology will change the BPO sector and ultimately all of our lives. “In the future they will look back at this 30 year period and say this was an important, historical time”, he told an attentive audience.

He went on to say, “In the next 20 years 35% of all jobs humans do will disappear to technology.” So what will humans do?  That was a key question and the concept of ‘humalogy’ was discussed by several presenters at the Congress; the integration of humans and technology.

When looking at the role of customer service, he said things are shifting from the H (human) to the T (technology) side. “It is critical for you to have a vision of where technology is going”, he pointed out.

Bogota’s BPO sector seems to be paying attention, transitioning from BPO to KPO and ITO and integrating robotics, voice biometrics, digitalization and key technology into the customer service equation.   
Scott looked back in time with the audience remembering when customer service was just a phone and a human, then looked forward to 2026 when he predicts  most of the problem solving will be done by technology and less by humans. He makes a point to say that the human element needs to remain in the customer service sector and the companies that don’t see the value of it are missing the mark.

In an exclusive interview after his presentation, Scott shares insight with Investorideas on how individuals/investors can become more educated and prepared for the future and up their tech IQ. 
When asked if any global government leaders are getting it right in terms of preparing their county for a technology future, he notes that Malaysia and South Korea are doing a good job but he is disappointed in the US.

He also talks about how rather than look at this technology driven future as dark and post -apocalyptic we should see it as a Utopian possibility and he is hoping to spread that message globally in future talks.  

 D. Van Zant for Investorideas.com on press trip with Invest in Bogota 

Scott Klososky: Startup founder of successful technology companies such as Critical Tecnology and Webcasts.com that today belong to iBEAM. At 26 he founded with Gary Kasparov, among others, Paragraph Inc, there designed the software to recognize handwritten text for Apple Newton. Visionary consultant and expert on how the technology is changing the world. Founder of Crowdscribed.com.

About Invest in Bogota: http://en.investinbogota.org/
Invest in Bogota is the investment promotion agency for Bogota, a public-private partnership between the Bogota Chamber of Commerce and the City Government.
In 2009 we were ranked by the World Bank as the best investment agency of a developing country. Our mission is to support investors who are exploring opportunities in Bogotá.

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