Thursday, April 28, 2016

Pioneer in #BPO Industry in #Colombia, Ricardo Duran Lizarazo, Shares his Story of Insight and Innovation

Pioneer in #BPO Industry in #Colombia, Ricardo Duran Lizarazo, Shares his Story of Insight and Innovation

“If you are in a business, you are always in a crowd- that’s Colombia.”- Ricardo Duran Lizarazo

Bogota Colombia, Vancouver BC- April 28, 2016 - Investorideas.com reports on the recent 13th Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso ANDINO) held in Bogota and a meeting with one of its founders, Ricardo Duran Lizarazo, President of Outsourcing BPO & Contact Center.

Following a day at the BPO Congress, Investorideas.com had the opportunity to sit down with one of the industry’s true pioneers, Ricardo Duran Lizarazo, who created the first call center in Bogota.

Ricardo had his first client, Hewlett Packard, back in in 1994 and six months later they were followed by Microsoft. Not bad for the start of the first tech support call center in Bogota!   

Fast forward to today and his company has 1,800 workstations operating in six locations and over 1,700 employees.  And listening to Ricardo, his growth story does not end here. He is looking forward into the future of BPO and how technology will play a key role.

He tells us, “We were the first and now it’s very competitive. There are now 100 contact centers in Colombia. “
He went on to say, “If you are in a business, you are always in a crowd- that’s Colombia.”

He shared his ‘secret sauce’ strategy for the next phase of growth but we promised to keep it confidential What became apparent in the interview is that Ricardo has a secret sauce of looking into the future and seeing what is needed and how to get it done.  His story of start-up to today evidences he has all the ingredients of success.   
Ricardo lived in the US for three years and worked for a company that exported to Colombia. He was a purchasing agent and at that time everything was done over the phone. He tells us the phone company service was horrible at the time.  But he said it was a real eye-opener to see 800- numbers in the US. That was the future and the opportunity that resulted in the creation of his Company. 

The way Americans solved everything over the phone inspired him.  He was amazed at that the data was available on the call; you name, all your  product info etc.

When he went back to Colombia he went to work for IT Company.  He noticed right away that the end user did not have access to any help or customer support.

He saw people carrying in their computers in their hands to get tech support and the light- bulb went on. He knew tech support could be done over the phone and proceeded to convert that idea into reality.

It started with a club for all PC users that offered several services including a call center and support on-site.  His club was growing but when he had the opportunity to get his first corporate client he changed gears and the Company he owns today was founded.

He did it all without any outside funding or investors. It was a creation of insight into the future and innovation from simply paying attention.
 
In closing, he told us, “This Country has learned to survive.”


I think Colombia will more than survive with leaders like Ricardo at the helm.
Dawn Van Zant for Investorideas.com on press trip with Invest in Bogota 



Ricardo Duran Lizarazo, President of Outsourcing BPO & Contact Center in Bogota 

OUTSOURCING S.A. It is a pioneer in the sector offers complete and integrated solutions for the acquisition and maintenance of our customers. We are suppliers of services and solutions for Call Center / Contact Center and BPO focused on First Contact Resolution (FCR), with 1,800 workstations operating in six locations and over 1,700 employees. http://www.outsourcing.com.co/

About 13 Congreso ANDINO: http://www.acdecc.org/congreso.php

About Invest in Bogota:  http://en.investinbogota.org/
Invest in Bogota is the investment promotion agency for Bogota, a public-private partnership between the Bogota Chamber of Commerce and the City Government.
In 2009 we were ranked by the World Bank as the best investment agency of a developing country. Our mission is to support investors who are exploring opportunities in Bogotá.

About Investorideas.com - Global news source and newswire covering leading sectors including technology and Latin America.
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Disclaimer/Disclosure: Investorideas.com is a digital publisher of third party sourced news, articles and equity research as well as creates original content, including video, interviews and articles. Original content created by investorideas is protected by copyright laws other than syndication rights. Our site does not make recommendations for purchases or sale of stocks, services or products. Nothing on our sites should be construed as an offer or solicitation to buy or sell products or securities. All investment involves risk and possible loss of investment. This site is currently compensated for news publication and distribution, social media and marketing, content creation and more. Contact each company directly regarding content and press release questions. Disclosure is posted for each compensated news release, content published /created if required but otherwise the news was not compensated for and was published for the sole interest of our readers and followers. More disclaimer info:http://www.investorideas.com/About/Disclaimer.asp
Additional info regarding BC Residents and global Investors: Effective September 15 2008 - all BC investors should review all OTC and Pink sheet listed companies for adherence in new disclosure filings and filing appropriate documents with Sedar. Read for more info: http://www.bcsc.bc.ca/release.aspx?id=6894. Global investors must adhere to regulations of each country.


Wednesday, April 27, 2016

Mark Hillary at 13 Congreso ANDINO in Bogota says “Society is Changing – be Aware!

Mark Hillary at 13 Congreso ANDINO in Bogota says “Society is Changing – be Aware!

Bogota Colombia, Vancouver BC- April 27, 2016 - Investorideas.com reports on tech analyst Mark Hillary’s presentation at the 13th Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso ANDINO) held in Bogota, Colombia last week.  

The theme of the BPO Congress was the integration of humans and technology and how companies and individuals need to prepare for the future.   As Mark said in his presentation,” Society is changing- be aware.”  He was sharing with the companies in the room how they had to prepare for the changing roles of customer service, especially when social media is added to the mix. 

He talked about corporate and brand myths, such as that brands are like people. He said brands need to create unity in what they are talking about. He also discussed the myth that Millennial's only shop online, noting 82% prefer shopping in-store to online.

When evaluating the value of a customer that shops online or in-store he told us that Walmart found the customer that shops both online and in-store is the most valuable of all.

He reminded the audience over and over that companies really need to rethink and plan the customer journey and experience.” Changes in the way we communicate, driven largely by Millennials, are changing how customer service needs to function.”

He also pointed out that customer service and marketing are now interlinked. “Once customer service becomes online and transparent it becomes part of marketing.”

“The key is to redefine your business so the customer is at the core of everything “, he said in his closing summary.

Meeting with Investorideas.com after his presentation he discussed how social media companies are also transitioning; how Facebook was dominant but is now looking for new sources of revenue and relevance, including news publication and possibly banking.

He sees the next step for companies in the social media sector will be virtual reality experiences. You will be able to meet with your Facebook friends in virtual reality. Facebook's $2 billion acquisition deal of Oculus, a virtual reality pioneer seems to point in that direction.


About MARK HILLARY:
Writer, blogger and analyst on issues of technology, globalization and customer experience. Advisor to various governments around the world on technology policy. PhD in Organizational Psychology from London School of Economics (LSE). Directors of the African Outsourcing Association that promotes outsourcing services from Africa. Executive Director of the Brazilian technology research firm "IT Decisions"



MARKHILLARY talks about Millennials at 13CongresoANDINO held in Bogota, Colombia


MARK HILLARY recommendations at 13th Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso ANDINO) held in Bogota


MARK HILLARY sits down with Investorideas.com to discuss BPO and technology

Dawn Van Zant for Investorideas.com on press trip with Invest in Bogota

About 13 Congreso ANDINO: http://www.acdecc.org/congreso.php

About Invest in Bogota:  http://en.investinbogota.org/
Invest in Bogota is the investment promotion agency for Bogota, a public-private partnership between the Bogota Chamber of Commerce and the City Government.
In 2009 we were ranked by the World Bank as the best investment agency of a developing country. Our mission is to support investors who are exploring opportunities in Bogotá.

About Investorideas.com - Global news source and newswire covering leading sectors including technology and Latin America.
Follow Investorideas.com on Twitter http://twitter.com/#!/Investorideas
Follow Investorideas.com on Facebook http://www.facebook.com/Investorideas

Contact Investorideas.com 800 665 0411

Disclaimer/Disclosure: Investorideas.com is a digital publisher of third party sourced news, articles and equity research as well as creates original content, including video, interviews and articles. Original content created by investorideas is protected by copyright laws other than syndication rights. Our site does not make recommendations for purchases or sale of stocks, services or products. Nothing on our sites should be construed as an offer or solicitation to buy or sell products or securities. All investment involves risk and possible loss of investment. This site is currently compensated for news publication and distribution, social media and marketing, content creation and more. Contact each company directly regarding content and press release questions. Disclosure is posted for each compensated news release, content published /created if required but otherwise the news was not compensated for and was published for the sole interest of our readers and followers. More disclaimer info: http://www.investorideas.com/About/Disclaimer.asp


Tuesday, April 26, 2016

Scott Klososky Keynotes the 13th Andean Congress of Contact Centers in Bogota

       Scott Klososky Keynotes the 13th Andean Congress of Contact Centers in Bogota

“In the next 20 years 35% of all jobs humans do will disappear to Technology” - Scott Klososky

Bogota Colombia, Vancouver BC - April 26, 2016 - Investorideas.com reports on the keynote presentation of the recent 13th Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso ANDINO) held in Bogota. Tech visionary Scott Klososky shared his Utopian vision of how technology will change the BPO sector and ultimately all of our lives. “In the future they will look back at this 30 year period and say this was an important, historical time”, he told an attentive audience.

He went on to say, “In the next 20 years 35% of all jobs humans do will disappear to technology.” So what will humans do?  That was a key question and the concept of ‘humalogy’ was discussed by several presenters at the Congress; the integration of humans and technology.

When looking at the role of customer service, he said things are shifting from the H (human) to the T (technology) side. “It is critical for you to have a vision of where technology is going”, he pointed out.

Bogota’s BPO sector seems to be paying attention, transitioning from BPO to KPO and ITO and integrating robotics, voice biometrics, digitalization and key technology into the customer service equation.   
  
Scott looked back in time with the audience remembering when customer service was just a phone and a human, then looked forward to 2026 when he predicts  most of the problem solving will be done by technology and less by humans. He makes a point to say that the human element needs to remain in the customer service sector and the companies that don’t see the value of it are missing the mark.

In an exclusive interview after his presentation, Scott shares insight with Investorideas on how individuals/investors can become more educated and prepared for the future and up their tech IQ. 
When asked if any global government leaders are getting it right in terms of preparing their county for a technology future, he notes that Malaysia and South Korea are doing a good job but he is disappointed in the US.

He also talks about how rather than look at this technology driven future as dark and post -apocalyptic we should see it as a Utopian possibility and he is hoping to spread that message globally in future talks.  



 D. Van Zant for Investorideas.com on press trip with Invest in Bogota 


Scott Klososky: Startup founder of successful technology companies such as Critical Tecnology and Webcasts.com that today belong to iBEAM. At 26 he founded with Gary Kasparov, among others, Paragraph Inc, there designed the software to recognize handwritten text for Apple Newton. Visionary consultant and expert on how the technology is changing the world. Founder of Crowdscribed.com.

About Invest in Bogota: http://en.investinbogota.org/
Invest in Bogota is the investment promotion agency for Bogota, a public-private partnership between the Bogota Chamber of Commerce and the City Government.
In 2009 we were ranked by the World Bank as the best investment agency of a developing country. Our mission is to support investors who are exploring opportunities in Bogotá.

About Investorideas.com - Global news source and newswire covering leading sectors including technology and Latin America.
Follow Investorideas.com on Twitter http://twitter.com/#!/Investorideas
Follow Investorideas.com on Facebook http://www.facebook.com/Investorideas

Contact Investorideas.com 800 665 0411

Disclaimer/Disclosure: Investorideas.com is a digital publisher of third party sourced news, articles and equity research as well as creates original content, including video, interviews and articles. Original content created by investorideas is protected by copyright laws other than syndication rights. Our site does not make recommendations for purchases or sale of stocks, services or products. Nothing on our sites should be construed as an offer or solicitation to buy or sell products or securities. All investment involves risk and possible loss of investment. This site is currently compensated for news publication and distribution, social media and marketing, content creation and more. Contact each company directly regarding content and press release questions. Disclosure is posted for each compensated news release, content published /created if required but otherwise the news was not compensated for and was published for the sole interest of our readers and followers. More disclaimer info: http://www.investorideas.com/About/Disclaimer.asp


Monday, April 25, 2016

13th Andean Congress of Contact Centers Showcases the Changing Landscape of BPO and how Technology Plays a Key Role

13th Andean Congress of Contact Centers Showcases the Changing Landscape of BPO and how Technology Plays a Key Role

Convergys (NYSE: CVG) Uses Social Media to Attract Young Hip Workforce for BPO Operations in Bogota

Bogota Colombia, Vancouver BC – April 25, 2016 - Investorideas.com reports on the recent 13th Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso ANDINO) held in Bogota on April 19th to the 21st, 2016 and a snapshot of one of the Bogota-based companies in the sector.

The Andean CC and BPO Congress is a meeting place for the best service companies and suppliers of the latest technology with a view to promoting, representing and protecting their interests. This year’s theme and focus was the integration of technology to the human element of BPO; ‘humalogy’.

Speakers including well-known technology consultant and startup founder of several companies, Scott Klososky, stressed that as robotics and digitalization will improve costs and make the BPO sector more efficient, there is still room for human contact to resolve problems in the process.

The Congress, Invest in Bogota and the companies that opened their offices for tours to show how the sector is thriving in Bogota, all agreed that Bogota has a talent pool of young workers that are a key to the current success and future growth.   
      
Bogota, Colombia is fast becoming a destination for tech companies in need of BPO, KPO and ITO.  In fact “the number of companies participating in the sector has more than tripled in the last ten years“, says Felipe Rojas from Invest in Bogota.  Bogota is the leader in Colombia for the sector with 63% of BPO and KPO located there. Medellin is second with 22% and overall Bogota accounts for 50% of the employment in the sector.

Companies like Unisys, AIG and Convergys are capitalizing on the young, eager and educated talent pool that awaits opportunity in Bogota. 

Convergys has been in Bogota for five years now. Walking into the modern office building, you see a wall of fame showcase waiting to be filled with devoted employees.  Several young people were filling out applications as we entered the office for an overview of their operations. 

They tell us in the meeting they started with one office and now have two in Bogota, so business is growing. The operations here are leaders in bilingual agents. The Company says there is a pool of bilingual talent and one of the ways they find it and attract it, is with social media like Facebook, with all ads in English.

Having the ad campaign in English is a first level indication of bilingual talent, followed by online tests in the interview process, in-depth interviews and then training for 30-60 days.

Convergys has hired over 900 bilingual employees this year in Bogota. And how do they keep them?  Convergys has created a young, hip and fun working place that includes a rooftop terrace looking over the city to have lunch, ‘So You Think You Have Talent’ contests with great prizes and also rewards employees with incentives to refer other recruits, with prizes ranging from sunglasses right up to a motorcycle.

The takeaway from the Congress and the meetings is that Bogota is on the radar for tech companies looking for dedicated, young support staff that not only do the job well - but are happy doing it.

D. Van Zant for Investorideas.com

Read the release in full and view images at http://www.investorideas.com/news/2016/main/04251.asp



Opening of 13th Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso ANDINO) held in Bogota


Humalogy scale in Scott Klososky presentation

About Convergys (NYSE: CVG)
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, technical support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world. Visit www.convergys.com to learn more about us.

About Invest in Bogota:  http://en.investinbogota.org/
Invest in Bogota is the investment promotion agency for Bogota, a public-private partnership between the Bogota Chamber of Commerce and the City Government.
In 2009 we were ranked by the World Bank as the best investment agency of a developing country. Our mission is to support investors who are exploring opportunities in Bogota.

About Investorideas.com - Global news source and newswire covering leading sectors including technology and Latin America.
Follow Investorideas.com on Twitter http://twitter.com/#!/Investorideas
Follow Investorideas.com on Facebook http://www.facebook.com/Investorideas

Contact Investorideas.com 800 665 0411


Disclaimer/Disclosure: Investorideas.com is a digital publisher of third party sourced news, articles and equity research as well as creates original content, including video, interviews and articles. Original content created by investorideas is protected by copyright laws other than syndication rights. Our site does not make recommendations for purchases or sale of stocks, services or products. Nothing on our sites should be construed as an offer or solicitation to buy or sell products or securities. All investment involves risk and possible loss of investment. This site is currently compensated for news publication and distribution, social media and marketing, content creation and more. Contact each company directly regarding content and press release questions. Disclosure is posted for each compensated news release, content published /created if required but otherwise the news was not compensated for and was published for the sole interest of our readers and followers. More disclaimer info: http://www.investorideas.com/About/Disclaimer.asp

Friday, April 15, 2016

A #Dog’s Tale – as Told by #Lakota; @SaysLakota

A #Dog’s Tale – as Told by #Lakota; @SaysLakota

New Book Authored by Graham Van Zant (and Lakota) Shares the Story of Rescue, Unconditional Love and Wisdom from a Dog’s Perspective

Mesa, AZ, April 15, 2016 – Dog and pet lovers have a new book to add to their collection with the release of ‘A Dog’s Tale as Told by Lakota’.  The true story, told from Lakota’s perspective, will make you laugh, cry and ponder her wisdom.  Graham Van Zant, who shares her story, tells the journey of a destined rescue and the creation of a family of kindred spirits. 

Lakota, a malamute/Australian shepherd cross, tells readers how her experience with humans went from good to bad several times before she ended up in her forever home with Graham and Donna. In her most terrifying moment she experienced a gun-shot wound. In her best times she travels with Graham and Donna across North America and discovers Buffalo, meets new four legged friends and an extended family that fall in love with her as well.   

“I wrote this book to tell of my life story. It has gone from bad to great.  Thankfully I was rescued when I was about a year old. I have lived with my loving friends since. I now wish to give back and help as many other four legged friends that I can to be able to have the opportunity I have been fortunate to enjoy. I am donating 10% of all the profits from my book sales to various rescue organizations in the US who are working hard to save and find good homes for others like myself, who have for whatever reason, found themselves in non optimum circumstances. Please buy my book so I can help as many as possible. Your help is much appreciated.”- Lakota



Lakota – the Spirit Dog


Contact Lakota and Graham Lakota’s Blog and words of wisdom:  http://www.asthedogseesit.com/

Follow Lakota on Facebook https://www.facebook.com/lakotasays

Follow Lakota on Twitter: twitter.com/sayslakota @SaysLakota  


This news is published on the Investorideas.com Newswire - a global digital news source for investors and business leaders

Disclaimer/Disclosure: Investorideas.com is a digital publisher of third party sourced news, articles and equity research as well as creates original content, including video, interviews and articles. Original content created by investorideas is protected by copyright laws other than syndication rights. Our site does not make recommendations for purchases or sale of stocks, services or products. Nothing on our sites should be construed as an offer or solicitation to buy or sell products or securities. All investment involves risk and possible loss of investment. This site is currently compensated for news publication and distribution, social media and marketing, content creation and more. Contact each company directly regarding content and press release questions. Disclosure is posted for each compensated news release, content published /created if required but otherwise the news was not compensated for and was published for the sole interest of our readers and followers. More disclaimer info: http://www.investorideas.com/About/Disclaimer.asp
Additional info regarding BC Residents and global Investors: Effective September 15 2008 - all BC investors should review all OTC and Pink sheet listed companies for adherence in new disclosure filings and filing appropriate documents with Sedar. Read for more info: http://www.bcsc.bc.ca/release.aspx?id=6894. Global investors must adhere to regulations of each country.